Author: Anonymous

A Short Course In Human Relations

The six most important words:
I admit that I was wrong.
The five most important words:
You did a great job.
The four most important words:
What do you think?
The three most important words:
Could you please. . .
The two most important words:
Thank you.
The most important word:
We.
The least important word:
I.


_____Coach's Note_____
Brought to you from the collected works of that incredible sage, Anonymous. This is a wonderful template for extraordinary customer service.

Secrets to Happiness

  • Live beneath your means and within your seams.
  • Return everything you borrow.
  • Donate blood.
  • Stop blaming other people.
  • Admit it when you make a mistake.
  • Give all the clothes you haven't worn in the last three years to charity.
  • Every day do something nice and don't get caught doing it.
  • Listen more and talk less.
  • Every day take a 30-minute walk in your neighborhood.
  • Skip two meals a week and give money to the homeless.
  • Strive for excellence and perfection.
  • Be on time.
  • Don't make excuses.
  • Don't argue.
  • Get organized.
  • Be kind to kind people.
  • Be even kinder to unkind people.
  • Let someone cut ahead of you in line.
  • Take time to be alone.
  • Reread a favorite book.
  • Cultivate good manners.
  • Be humble.
  • Understand and accept that life isn't always fair.
  • Know when to say something.
  • Know when to keep your mouth shut.
  • Don't criticize anyone for 24 hours.
  • Learn from the past, plan for the future and live in the present.
  • Don't sweat the small stuff.


Anonymous